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Drop Off/Pick Up
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Please arrive as close to your chosen pick-up/drop-off time as possible (within 15 minutes).
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For same day reservations, please call ahead!
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There will be an additional charge of $15 per dog for any drop-offs outside of our scheduled boarding drop-off hours Mon-Fri.
*We encourage you to select a time within our morning drop-off hours so that your dog can become acclimated to their new surroundings before going in their kennel for the night, which can be stressful for some dogs. -
We only offer morning pick-up for boarded dogs. This allows us enough time to clean and maintain our kennels in between pets’ stays. There will be an additional charge of $25 per dog for any pick-ups outside of our scheduled boarding pickup hours Monday-Friday.
*No late drop-offs or pick-ups on Saturday/Sunday*
*Should you arrive prior to your scheduled pick-up date without giving adequate notice (see “cancellations”) , you will be charged for the remainder of the scheduled boarding stay. -
If you find yourself needing to add additional nights of boarding to your dogs’ stay, please give as much notice as possible. We will do our best to accommodate this.
Meals
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Owner must provide dogs’ food.
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Please bring your dog's meals pre-portioned in sealed Ziplock bags, labeled with their name. This ensures the correct amount of food is given. Please do not bring large food containers or bags that are not resealable.
*There will be a $2 fee per meal if food is not brought pre-portioned.* -
Mealtimes for boarding dogs at 8am, 1pm and 6pm. Please take this into consideration on drop-off/pick-up days. For instance, if your drop-off time is 9:30am, please feed your dog their morning meal before drop-off, as they'll have missed morning mealtime at Boops.
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Please note that it is not uncommon for dogs to skip meals/eat less than they typically would at home due to the excitement of their new surroundings and friends.
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We may provide our guests with small treats such as Milkbones throughout the day. Please let us know when you check in if you do not want your dog to have any treats.
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In cases where none or not enough food is provided by the owner based on the amount we are told to feed, or the food supplied by the owner is not considered appropriate for a dog (example: cat food), your dog will switched to a generic, low-ingredient kibble to avoid potential digestive issues for the remainder of their stay at $5 per meal.
Medication
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If necessary, we can administer medication to your dog, but require a medication form to be completed each time your dog stays with us. Boops Co. does not accept pets that require medical treatment beyond the dispensing of medication (i.e. drains, bandage changes, suture removal, etc.)
Holidays
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Boops Co. is open for boarding on all major holidays. Holiday pricing is $10 more per night, per dog.
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There is a 2-night minimum during the holidays. A 50% non-refundable deposit is required for all holiday reservations. Deposits are non-transferrable.
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Should a holiday reservation need to be cancelled, notice must be given 14 days prior to the start of the business day in which the reservation was made for. If such notice is given, the customer's account will be credited any amount paid prior to the reservation, less the 50% deposit. If the reservation is cancelled with less than 14 days notice, no credit will be issued. If a customer no-shows or cancels within 72 hours from the start of the reservation, the customer's account will be charged the full amount for services booked.
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Should a holiday boarding reservation need a modification (such as length of stay), notice must be given 14 days prior to the start of the business day in which the reservation was made for. If such notice is not given, the amount for services originally booked must be paid in full at time of pick up.
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Major Holidays:
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New Years Day
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Easter
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Memorial Day
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Labor Day
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Fourth of July
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Thanksgiving
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Christmas Eve
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Christmas Day
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Although we are open for boarding on the above holidays, late drop-offs/pick-ups are not permitted on these days (8am-10am ONLY). No drop-offs/pick-ups will be permitted on Christmas Day.
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A Holiday reservation is considered any reservation which has at least one night that falls within our holiday dates.
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For a full list of holidays requiring a 2 night minimum/50% deposit, please refer to the “Holiday Policy" page on our website.