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• Boarding 

  • All boarding reservations require a non-refundable deposit equal to a one night stay.​

    • Deposits are non-transferable.​

  • Should a boarding reservation need to be cancelled, notice must be given 7 days prior to the start of the business day in which the reservation was made for. If such notice is given, the customer account will be credited any amount paid prior to the reservation, less the deposit. If the reservation is cancelled with less than 7 days notice, no credit will be issued.

  • If a customer no-shows or cancels on the same day as the reservation, the customer's credit card will be charged the full amount for services booked.

  • Should a boarding reservation need a modification (such as shortening length of stay), notice must be given 7 days prior to the start of the business day which the reservation was made for. If such notice is not given, the amount of services originally booked must be paid in full at time pick-up.​

  • Should a boarding reservation need an extension, please give as much notice as possible. Accommodations are made based on availability and are never guaranteed.

Grooming 

• Should a grooming reservation need to cancelled, notice must be given 48 hours prior to the start of the business day in which the reservation was made for. If the reservation is cancelled with less than 48 hours notice, 50% of services booked will be charged to the credit card on file.

• If a customer no-shows or cancels on the same day as the reservation, the customer's credit card will be charged the full amount for services booked.​

• If a customer cancels twice within a 6-month period, all future grooming reservations must be paid for in full at the time of booking. If a customer no-shows twice during any time period, they may be prohibited from making any future grooming reservations.

• All cancellation/no-show fees must be paid in full prior to creating a new reservation.

Weather Policy

• In the event that inclement weather forces Boops to close for daycare, the customer will be contacted via email, phone or text the night prior to or the morning of their scheduled daycare reservation. If pre-paid, the customer will have the option to reschedule or have their account credited for the amount paid for the day.

• In the event that a customer cancels a daycare reservation due to inclement weather, and Boops remains open for the day, if pre-paid, the customer's account will be credited the amount paid for the day if both are met: 1.) Brockport schools have closed AND 2.) The customer has notified Boops of said cancellation BEFORE the start time of the scheduled daycare reservation. If both are not met, the regular cancellation policy will apply.

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All cancellations/modification requests must be submitted to boopscobrockport@gmail.com.

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*No cancellation/modification requests will be taken over the phone or in person. If a cancellation/modification is submitted after business hours, it will be considered received the next day.

*No credit will be issued in cases where reservations are cancelled due to incomplete vaccination records. Because of this, we strongly encourage you to upload all required vaccine records prior to booking.

*Account credit must be used within 9o days from date issued.

*Account credit is non-transferable.

*Account credit may only be used towards daycare or boarding services.

*For Holiday cancellations, please refer to the "Holidays" section.